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Service Testimonials

Michael Valenti (2 weeks ago)


Had some issues with my Samsung TV.  Samsung warranty services referred me to Z-Best. Mackie was with us the whole way through the process.  The warranty service on Samsung's end was drawn out and confusing.  Mackie personally called Samsung multiple times in order to get the ball rolling and get our TV fixed.  If I ever have an issue, warranty or not, he will be my first stop. Thanks.


Marsha Wright (3 weeks ago)


I just got my 6 year old Samsung Plasma TV repaired by Mackie, Lead Technician at Z-Best.  I was more than impressed since it took him 15 minutes to fix it!  But what I liked best about Mackie was his honesty.  I had another repairman come to my house initially and he ended up ordering a part that was not the right part plus not telling me the "total" truth.  Because my intuition told me to look elsewhere,  I called Samsung and they gave me Z-Best.   The initial reason I used Z-Best was because of the caring and honesty of Mackie and I was MORE than happy with my results.  He is an honorable young man, with a lot of honesty and integrity and that means a lot to me!  I took plenty of his business cards and will give them out to my friends.  Thank you Mackie

spencerdog24 (2 months ago)


Finally got Samsung to approve my repair and I have to say that Mackie over at Z-Best was hands down the best repair tech I have dealt with. He was professional and courteous as well as always calling me when he had an update on my service repair ticket. Once all the parts were in he had my T.V. repaired and back to me the next day. I cannot say enough good things about the quality of service Mackie provided and I am 100% confident referring him to others I know.

Deb Klugger (8 months ago)


Being in the building business I deal with service professionals every day. I have never meant a more competent, communicative and polite service professional ever than Mackey at Z Best Service. As an owner of a rental on the beach I needed someone trustworthy, fast, and competent for the repair of my Plasma TV. Z Best was all of that. He responded quickly and kept me updated on parts being ordered when to expect completion etc. He did what he said he would do and went out of his way to make the repair the least inconvenient as possible. I highly recommend Z Best Service!!


Jennifer Tiller (10 months ago)
I had a great experience with Z-Best Services.  I called this morning with a drain issue with my front loader washing machine.  The technician tried to help me on the phone, but to no avail.  He came out promptly and was able to diagnose the issue and resolve it within an hour.  I will definitely be recommending him and Z-Best!  Thank you!


marcus russell (7 months ago)


Best rental place great service and nice 4 month plan prices

Kelly Westropp (a year ago)


Z-Best is definitely the place to go if you need a television repaired in St. Augustine! Mackie was incredibly helpful and professional, and the TV was fixed within 30 minutes for a reasonable price. Great customer service! 


Stephen Brown (3 years ago)
I had my Samsung repaired for free as part of the Class-Action lawsuit filed against them for the defective capacitors, and Z-Best was selected to do the repair. I received a call from Z-Best literally 2 minutes after I got off the phone with Samsung, even though the Samsung agent said to expect a call within 48 hours. They said they would call me Monday to set up a time to come in the middle of the following week, but when they called Monday morning, they said they could be here within the hour! The service was incredibly fast and professional. The repair took about 15 minutes, just like they said it would. I will definitely be coming to Z-Best in the future with any television issues.


A Google User (3 years ago)
 

Extraordinary Supreme Service! The guys at Z best service were courteous, polite, and knowledgable about my Samsung 46 television. They came saw and conquered my television that had a bad white line on the device. They replaced my panel within 20 minutes and I was back up and running. I will refer anyone who needs any repair on a flat screen to please call them. I was extremely happy with their service.

 

A Google User (3 years ago)

 

Max and CR were awesome! I have a 3 week old and they were so accommodating. We had 2 TVs repaired, a Samsung and an LG. Their estimate was spot on and we were up and running with all new parts within a week of them coming. And when UPS didnt get them a part for one of the TVs they came out anyway and repaired one so we had something to watch!Thanks again guys. Looking forward to coming in the store soon.


A Google User (3 years ago)


 The service was great. Maxwell Toker was knowledgeable and friendly. He took care of our problem in an efficient manner. We will call him again. Invoice number 3398

 

A Google User (3 years ago)


 Service tech was very helpful over the telephone and walked us through solving the problem we were very happy with the results :)

 

A Google User (3 years ago)

 

The guys at Zbest are awesome. I was having trouble with my big screen and dreaded making a call for repair( knowing it was gonna be expensive). When i called , I spoke to a very friendly gentleman who put me on the call list immediatly. Within 30 minutes a repairman was knocking at my door.  He listened to me gave me some advice and quickly went to work and fixed the problem. He even programmed my remote for me. Quality,personality and professionalism. Thanks guys its alive again and my husband is happy not to have missed any foitball. We appreciate it.


A Google User (4 years ago)
 

We were extremly happy with the service on our TV. Service was fast, courtous, proffesional and we would recommend using their service. Jason was very helpful and understanding and to our suprise, he was able to come the same day we requested service and he also fixed our problem in-home without having to take our set back to the shop. We will use them again if needed (hope it is not needed)
 

A Google User (4 years ago)


Great service! Jason, Max, & C.R. are proffesional, knowledgeable people who repaired my Samsung TV & got it back to me in two days. At a great price too!
If you have a Samsung or any TV that needs repair THIS IS THE PLACE TO CALL.
Thanks Guys ...More


A Google User (4 years ago)


 We are very satisfied with the warranty work provided by Z-Best on my mother's Sanyo LCD TV.  CR was very helpful in getting approval from Sanyo to make the necessary repairs needed.

A Google User (4 years ago)


I experienced excellent, courteous and prompt service from the staff at Z-Best this week.

 

Contact Us:

Orange Park:

(904) 272-0998

ZbestC03@Gmail.Com

Palm Coast:

(386) 447-6568

ZbestC003@Aol.Com

St Augustine:

(904) 824-9008

Zbest10@BellSouth.Net

Service:

(904) 797-2549

ZippyService@Aol.Com

Z-best Hours:

Sunday:            Closed

Monday:            10 to 7

Tuesday:           10 to 7

Wednesday:      10 to 7

Thursday:          10 to 7

Friday:               10 to 8

Saturday:            9 to 6

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